How working with us actually works
No mystery. No call-center loops. Just three calm, clear steps to get the right coverage with a licensed human in your corner.
- 1
Reach out — your way
Three ways to start, all free, all safe:- Request a callback — leave your name and best time. A licensed agent calls you back within 24–48 hours (often sooner).
- Book a time on the calendar — pick a slot that works for you and we'll be on the line, on time.
- Chat with Navigator — our 24/7 AI assistant answers questions in plain English and books a human call when you want one.
- 2
Talk to a real, licensed agent
When the phone rings it's Tomekia (NPN 18455129) or a teammate she trusts — not a script-reading call center. We listen first, ask a few simple questions, and explain your options in plain English.What to have ready (15 min prep)
- Your date of birth and ZIP code
- A list of any medications you take
- The names of doctors or hospitals you want to keep
- Your current insurance card (if you have one)
- An estimate of household income (for Marketplace/Medicaid)
- Any questions you've been afraid to ask — bring them all
- 3
Enroll only when you're sure
No signatures, no commitments until you decide a plan is right. When you're ready, we walk you through enrollment over the phone or screen-share, keep copies of everything, and stay your agent year-round for renewals, ID-card replacements, doctor referrals, and questions.
Credibility, transparency, and your privacy
We're licensed insurance professionals. Here's exactly how we're held accountable to you.
Licensed and verifiable
Tomekia Moore — NPN 18455129, licensed in TN and GA. Look us up anytime on the National Producer Registry.
Medicare & Medicaid compliant
We follow CMS marketing rules for Medicare Advantage and Part D, and state Medicaid navigator standards in every state we're licensed in.
Your info stays private
Your enrollment information is encrypted, never sold, and never used to train AI models. It's used only to help you get coverage and to give your agent context for your call.
No high-pressure tactics
We never use scare tactics, fake deadlines, or upselling. If a plan isn't right for you, we'll tell you — even if it means you don't enroll today.
Compliance notice. Moore's Insurance, LLC is not affiliated with or endorsed by the U.S. government or the federal Medicare program. We do not offer every plan available in your area. Currently we represent organizations that offer Medicare Advantage, Medicare Supplement, prescription drug, Marketplace, and group plans in TN and GA. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Assistance Program (SHIP) to get information on all of your options. We comply with CMS Medicare Communications & Marketing Guidelines (MCMG) and applicable state-specific marketing rules in every state where we are licensed. Calls may be recorded for quality and compliance.
Ready when you are.
Pick whatever feels easiest — they all go to the same human.